Professional Services

Chronicle Computing empathises that every customer wants a quick and easy time and attendance installation first time around.

Tailored Packages provided

We understand that implementing a time and attendance system is an event in your company’s history that affects everybody from the business owners to the employees, and everyone in between plus involving all departments from Payroll, IT, HR and Operations. An implementation of that size you really only want to do once and get it right.

That’s why we use the same person to project manage, configure, install and train you on your time and attendance system. Keeping the continuity intact, reducing the number of people involved with your project and allowing clear lines of responsibility for quick efficient results.

On average a time and attendance project from start to finish takes around 1-3 weeks depending on size and complexity. This includes set up, activation – installation, bedding in and training users.

Step 1

Project Activation

Software Activation
Employee Import

Step 2

Rota Design

Creation and import of all working rotas and contracts

Step 3

Import Rules

Holiday Sickness, Absence
Entitlements, Accruals

Step 4

Go Live

Start Clocking, Smart Phone, Terminals, Run Reports

Project Management

Chronicle Computing provides Project Management resource with every project. Our team of highly qualified and experienced project managers will guide you through our three-part implementation process. They are your key contact within Chronicle and are responsible for the success of your solution.

Step 1

Shift Patterns

Project pack, timeline,
go live date.

Step 2

Department Structure

Creation and import of all working rules and contracts.

Step 3

Install Doors

Key people specified

Step 4

Contract Rules

Site walk through, network power locations confirmed.

Configuration

Correct and accurate configuration of your system is essential for fast and effective implementation. To make things easier we activate our software pre-loaded with all of your shift patterns and rotas, department and company structure plus all of your overtime logic.

It is this approach that means clients can start user testing and training on real records immediately.

Step 1

Activate Software

Activate Chronicle Online, User Name, Company Code, Password.

Step 2

Install Terminals

You need network and power for most of our devices. We will do the rest.

Step 3

Install Terminals

Glass Wooden Metal Doors we install them all. Qualified Electricians and Carpenters.

Step 4

Install Barriers & Gates

Half Height or Full Height Turnstiles, Automatic or Manual Barriers.

Installation

Chronicle uses fully trained and licensed electricians, who also know our solution inside out. Our employees can install both the hardware and software on site or remotely. We cover the whole of the UK and no location is too remote .

Step 1

Super User Training

System Changes, Advanced Reporting, Import Exports.

Step 2

Basic Training

Managing exceptions and overtime,Booking Holiday or Sickness

Step 3

Remote Online Training

2 / 4HR Refresher Training sessions available remotely.

Step 4

Knowlegde Base

Online Knowledge Base and User Manuals available to refresh your knowledge.

Training

Chronicle Computing provides training for all types of users and administrators. Super user training, basic training, remote training is all available on request.

Chronicle Support & Maintenance

A UK Support Desk for UK Time and Attendance Clients.

We understand how important our time and attendance solution is to your business and pride ourselves on keeping your Workforce Management Software and Hardware running smoothly.

 

 

 

 

 

 

 

Specifically, your Time and Attendance Clocking Terminals have to be working constantly all the time, your users having controlled access rights, working rosters and overtime rules set up and maintained correctly, worked hours and HR sickness and absence reports running on time for Payroll. We get it as we’ve done it ourselves and helped lots of other companies solve this problem over the years.

Typically, most clients will adopt our standard  SLA which includes:
  • Unlimited Phone Support
  • New for Old Hardware
  • Unlimited Updates and Upgrades to Software
  • Azure Hosting
  • Unlimited Engineer to Site Call Outs
  • Software and Hardware Support – Monday to Friday 9-5
  • Guaranteed Response within 3 days
  • Remote Software Support using Teams
  • 24HR / Same Day Next Day & 3 Day Support as alternatives are also available

To help, Chronicle provides a range of Service Level Agreements (SLA’s) depending on the clients budget and requirements.

Contact us for a demonstration

or Sign Up for a free 14 Day Trial – start saving today

info@chronicle-computing.co.uk

If you have any questions regarding our product, please complete the form below and we'll get back to you within 72 hours.

Visit us

Chronicle Computing Ltd, Unit 52
Shrivenham 100 Business Park
Majors Road, Watchfield, SN6 8TY

Call Us

01793 313649
Freephone: 0800 1073284

Contact Form

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Chronicle uses Scheduler technology – simply click an image below to book a meeting with one of our experts at your convieience.

Howard Lancaster

Sales & Account Manager

Alex Bain

Sales & Account Manager

Ryan Jones

Sales & Account Manager

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