Professional Services
Chronicle Computing empathises that every customer wants a quick and easy time and attendance installation first time around.
Tailored Packages provided
We understand that implementing a time and attendance system is an event in your company’s history that affects everybody from the business owners to the employees, and everyone in between plus involving all departments from Payroll, IT, HR and Operations. An implementation of that size you really only want to do once and get it right.
That’s why we use the same person to project manage, configure, install and train you on your time and attendance system. Keeping the continuity intact, reducing the number of people involved with your project and allowing clear lines of responsibility for quick efficient results.
On average a time and attendance project from start to finish takes around 4-6 weeks depending on size and complexity. This includes set up, activation – installation, bedding in and training users.
Step 1
Project Activation
Software Activation
Employee Import
Step 2
Rota Design
Step 3
Import Rules
Holiday Sickness, Absence
Entitlements, Accruals
Step 4
Go Live
Project Management
Chronicle Computing provides Project Management resource with every project. Our team of highly qualified and experienced project managers will guide you through our three-part implementation process. They are your key contact within Chronicle and are responsible for the success of your solution.
Step 1
Shift Patterns
Project pack, timeline,
go live date.
Step 2
Department Structure
Step 3
Install Doors
Key people specified
Step 4
Contract Rules
Site walk through, network power locations confirmed.
Configuration
Correct and accurate configuration of your system is essential for fast and effective implementation. To make things easier we activate our software pre-loaded with all of your shift patterns and rotas, department and company structure plus all of your overtime logic.
It is this approach that means clients can start user testing and training on real records immediately.
Step 1
Activate Software
Step 2
Install Terminals
You need network and power for most of our devices. We will do the rest.
Step 3
Install Terminals
Step 4
Install Barriers & Gates
Half Height or Full Height Turnstiles, Automatic or Manual Barriers.
Installation
Chronicle uses fully trained and licensed electricians, who also know our solution inside out. Our employees can install both the hardware and software on site or remotely. We cover the whole of the UK and no location is too remote .
Step 1
Super User Training
Step 2
Basic Training
Step 3
Remote Online Training
2 / 4HR Refresher Training sessions available remotely.
Step 4
Knowlegde Base
Training
Chronicle Computing provides training for all types of users and administrators. Super user training, basic training, remote training is all available on request.
Chronicle Support & Maintenance
A UK Support Desk for UK Time and Attendance Clients.
We understand how important our time and attendance solution is to your business and pride ourselves on keeping your Workforce Management Software and Hardware running smoothly.
Specifically, your Time and Attendance Clocking Terminals have to be working constantly all the time, your users having controlled access rights, working rosters and overtime rules set up and maintained correctly, worked hours and HR sickness and absence reports running on time for Payroll. We get it as we’ve done it ourselves and helped lots of other companies solve this problem over the years.
Typically, most clients will adopt our standard SLA which includes:
Unlimited Phone Support
New for Old Hardware
Unlimited Updates and Upgrades to Software
Azure Hosting
Unlimited Engineer to Site Call Outs
Software and Hardware Support – Monday to Friday 9-5
Guaranteed Response within 3 days
Remote Software Support using Teams
24HR / Same Day Next Day & 3 Day Support as alternatives are also available
To help, Chronicle provides a range of Service Level Agreements (SLA’s) depending on the clients budget and requirements.
Contact us for a demonstration
info@chronicle-computing.co.uk
If you have any questions regarding our product, please complete the form below and we'll get back to you within 72 hours.
Visit us
Chronicle Computing Ltd, Unit 52
Shrivenham 100 Business Park
Majors Road, Watchfield, SN6 8TY
Call Us
01793 313649
Freephone: 0800 1073284
