About Chudley
The Chudley Case Study provides insights into the company’s unique approach and successful strategies.
Chudley International Moving & Shipping established in Taunton in 1994. In those early days, they specialised in shipping fine art and antiques. Over the years, they diversified into home and office removals, both within the UK and internationally. They operate a modern fleet of specialist vehicles and a large, secure storage facility. Most importantly, they have a well-motivated team of talented professionals dedicated to making your move go smoothly and without drama.
Whether your home is a one-bedroom flat, a semi-detached house, or even a country mansion in the UK or abroad, Mark Chudley guarantees that Chudley delivers the same high standard of service and leaves nothing to chance.
The Problem
As Chudley grew successfully over the years, with more employees and an expanding international presence, managing the workforce became increasingly challenging.
Tracking employees’ hours, scheduling shifts, and calculating payroll at the end of each pay run slowed down the administration team and created frequent headaches.
Also, with Chudley being a ‘mobile workforce’ they needed a flexible solution. The traditional clocking terminal and client server options just wouldn’t work for their operation.
Chudley knew they needed a modern cloud-based solution that would quick to deploy, simple and easy to use and accessible from any device.
The Technical
Chudley operates 7 days a week and as a result required the ability to separate out normal working hours and weekend hours simply for payroll. Weekday hours receive one rate and Saturday and Sunday hours another. The Chronicle team configured this into the product and customised a payroll report in order to meet this requirement saving administrators significant time and removing any chance of errors.
With a mobile workforce Chudley also needed the system to show exactly where the employee was when they clocked in and out. Accurate location services were essential in order to restrict any abuse of the system.
In addition, as part of our ‘account management’ process, Chronicle and Chudley worked together in coming up with an enhancement to the mobile app which enabled an employee to send a note to the manager straight into the work record.
This feature helps greatly speed up the exception management process when inevitably employees forget to clock in and out occasionally.
“It was a simple activation process and Chronicle supported us throughout. It was refreshing for my ideas around ‘notes’ to be added quickly and for the Chronicle team to act on my suggestions.”
Adam Chudley, Owner
The Solution
Chronicle Computing engaged with Chudley in mid-2018. Using a thorough discovery process, the team quickly learned how Chudley operated and identified the key criteria and challenges in their time and attendance process.
With these insights, the team prepared a tailored presentation to highlight the features and benefits that Chronicle Online, with smartphone clocking, could provide. They also explained the set-up process, timescales, challenges, and associated costs.
Chronicle then configured, activated, trained, and supported Chudley, helping them produce a live workforce management system and accurate payroll report within two months.
Today, Chudley successfully uses Chronicle Online, supplemented with the Mobile Clocking App, to significantly reduce the time needed to run and prepare payroll.
Mobile Clocking App Chronicle Location Visibility
“Chronicle solution saves me hours of time each month preparing payroll, whilst also providing invaluable management information around lateness and overtime.”
Adam Chudley, Owner
